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General Questions |
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Please select a question from the list below!
1. What is the ASA Store? |
The ASA Store sells books and standards in electronic format for instant over-the-web delivery. (Only digital, downloadable content is for sale at the present time; no printed copies are sold in the store, but links to print-copy order
forms are provided.) Payment is by credit card only (American Express, MasterCard, and Visa). Standards are available in the following categories:
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2. How do I use the store? |
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While anyone can freely browse and search the store, in order to purchase books and standards you must create an account (establish a username and password and provide billing and contact information). The first time you make a purchase, you will be guided through a check-out process that includes creating an account. Following successful account setup, you will be advanced to payment and confirmation screens. Currently, standards can only be purchased using these credit cards: American Express, MasterCard, and Visa. Following credit-card authorization, you will be able to download purchased content. On subsequent visits, logging in to the store will allow to view your order history, re-download PDFs that you've purchased on prior visits, update your profile, edit your membership credentials, and change your password.
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| 3. How do I make a purchase, step by step? |
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| 4. How will ASA purchases appear on my credit-card statement? |
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Charges for PDFs will appear as "AIP Online Store 1-800-344-6902."
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| 5. Are my store transactions secure and private? |
ASA Store customers are asked to provide personal data in order to make online purchases. This information is used solely to process your order and to contact you if necessary. We also use this information to set up the account information we store on your behalf, as well as provide you the means to review and modify it to ensure it is accurate and up-to-date. AIP's servers never store more than the last four digits of your credit card number. Furthermore, all online transactions via the store utilize a secure server and an automated credit-card authorization service protected by software that utilizes the Secure Sockets Layer (SSL) protocol.
The ASA Store also employs cookies, so be sure to configure your browser to accept cookies. AIP's complete Privacy Policy and Security Statement can be reviewed by clicking here ( ).
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| 6. What are the minimum web browser requirements to use the store? |
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The latest versions of Microsoft Internet Explorer (), Netscape Navigator (), and Opera ( ) can all be used safely and securely with the ASA Store. We recommend version 5.x or higher for each browser. Whichever browser you choose, it must be configured to accept "cookies" and must support JavaScript. The latest versions of each browser can be downloaded by clicking on the browser names above.
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| 7. How do I view and print the digital documents I buy? |
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All books and standards sold in the store are delivered instantly to your desktop in Adobe's Portable Document Format (PDF). Acrobat 3.0 or higher is recommended for viewing and printing these files. You may use the freely available standalone Reader (), the browser "plug-in," and/or Acrobat Exchange. Acrobat products are available directly from Adobe Corporation ().
The PDF file format was chosen since it preserves the original layout
and style of the original printed standard. Books and Standard's PDFs cannot be edited, or
otherwise manipulated. Printing and searching (using Acrobat's native search function) are supported, however. Click on the button below () to obtain a reader.
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| 8. Can I re-download PDFs I've already purchased without paying again? |
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Yes. All the PDFs you've purchased will be listed on your order history screen. Simply log in to the store, click on the order history link, and you'll be able to re-acquire any PDF listed should you misplace it or damage the file. At the current time, you will have access to these PDFs as long as you maintain an account with the store.
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| 9. What information can I get regarding my purchases? |
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Once you've created an account, you will have access to your order history, which lists all the Books and Standards that you have purchased in the store, including title, date of download, and other transaction details.
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| 10. Is there any special information applicable to international customers? |
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Customers outside the U.S. are advised that they can locate their national International Organization for Standardization (ISO) member body by visiting the ISO web site:
ISO Member Bodies ()
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| 11. Who do I contact for technical assistance and customer service? |
If you experience any problems using the store, please contact:
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| 12. What if I experience problems with the download and get a corrupt or incomplete file? |
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If you discover an incomplete or otherwise corrupt PDF file, you can re-enter the store, log in, and access your order history page. You will be able to download any book or standard(s) that you have purchased without being charged again.
If there were problems during the download that prevented you from successfully completing the transaction, and you are unsure if your credit card was charged, please contact Customer Service at the points of contact above for resolution. We want you to be completely satisfied with your purchase.
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| 13. Where can I find out more about the Acoustical Society of America? |
Questions about the ASA may be sent to:
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14. Where can I find out more information about ASA Standards? |
General questions about ASA Standards may be sent to:
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| 15. Do you offer any discounts? |
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Currently, only ASA Members are eligible for a 25% discount on Books and American National Standards. During the check-out process, you will be given an opportunity to indicate that you are an ASA member and will be asked to enter your membership number.
Your membership number can be found on your JASA mailing label and on your
membership dues invoice. Don't know where to find you member number, click here. More information on membership in the ASA can be found here ( ).
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| 16. What if there are problems? |
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Charge disputes should be reported to your credit card company in accordance with its
reporting rules and procedures, and not directly to Customer Service. Your credit card company will
contact the store for problem resolution. If you require more information on this policy or have questions about specific charges, please contact Customer Service for assistance. If you experience any problems during your visit to our store or with the file you purchase, please contact Customer Service.
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| 17. Can I order books and/or standards in other formats? |
Yes. ASA has published over 40 titles that are available in print format only. Books can be ordered by mail, phone or FAX; in addition, you may purchase CD-ROMs or a subscription. Available options are as follows:
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| 18. What are the copyright rules and terms of use governing digital ASA Books and Standards documents that I purchase? |
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As for copyright, no portion of the books or standards copyrighted by the Acoustical Society of America may be
quoted or reproduced in any form without permission of the ASA. Requests to reproduce any
book or standard in whole or in part should be addressed to the ASA.For permission for standards contact the Standards Secretariat at the address
above. For permission for Books contact the ASA office at the address above. No portion of the International Standards copyrighted by ISO or IEC and distributed by ASA under licensing agreement with the American National Standards Institute (ANSI) may be quoted or reproduced in any form without permission of the American National Standards Institute (ANSI) at 13 West 42nd Street, 13th Floor, New York, NY 10036 USA. Complete Terms of Use for purchasers of PDFs from the ASA Store are available for review by clicking here ( ). You will be asked to acknowledge these terms prior to completing the final check-out process for each standard you purchase.
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| 19. What do I do if I've forgotten my username? |
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Should you forget your username, you must create a new account.
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| 20. What do I do if I know my username but have forgotten my password? |
If you've forgotten your password, please proceed as follows:
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| 21. How do I manage my account? |
When you are logged in to the store, there are several account-maintenance areas
where you can view and/or modify your user information, including:
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| 22. Where can I send feedback about the store (i.e, suggestions)? |
Comments about the ASA Standards Store, suggestions for improvements, and feedback about your purchasing experience may be sent to:
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E-mail: