General Questions

1.	What is the ASA Store?
2.	How do I use the store?
3.	How do I make a purchase, step by step?
4.	How will ASA purchases appear on my credit-card statement?
5.	Are my store transactions secure and private?
6.	What are the minimum web browser requirements to use the store?
7.	How do I view and print the digital documents I buy?
8.	Can I re-download PDFs I've already purchased without paying again?
9.	What information can I get regarding my purchases?
10.	Is there any special information applicable to international customers?
11.	Who do I contact for technical assistance and customer service?
12.	What if I experience problems with the download and get a corrupt or incomplete file?
13.	Where can I find out more about the Acoustical Society of America?
14.	Where can I find out more information about ASA Standards?
15.	Do you offer any discounts?
16.	What if there are problems?
17.	Can I order books and/or standards in other formats?
18.	What are the copyright rules and terms of use governing digital ASA Books and Standards documents that I purchase?
19.	What do I do if I've forgotten my username?
20.	What do I do if I know my username but have forgotten my password?
21.	How do I manage my account?
22.	Where can I send feedback about the store (i.e., suggestions)?

• American National Standards on Acoustics developed by the following ANSI-accredited Standards Committees:
  • S1 Acoustics
  • S2 Mechanical Vibration and Shock
  • S3 Bioacoustics
  • S12 Noise
  
  
• ISO Standards developed by the following committees:
  • ISO TC 43 Acoustics
  • ISO TC 43/SC1 Noise
  • ISO/TC 108 Mechanical vibration and shock
  • ISO/TC 108/SC2 Measurement and evaluation of mechanical vibration and shock as applied to machines, vehicles, and structures
  • ISO/TC 108/SC3 Use and calibration of vibration and shock measuring instruments
  • ISO/TC 108/SC4 Human exposure to mechanical vibration and shock
  • ISO/TC 108/SC5 Condition monitoring and diagnostics of machines
  • ISO/TC 108/SC6 Vibration and shock generating systems

Intuitive keyword searching for books and standards of interest

Shopping cart tied to your personalized account

Convenient, secure credit-card purchasing

Instant access to download purchased content

Order history with active links to standards already purchased

Expert customer service

1. Find books or standards by either searching or browsing the category listings.
2. Add books or standards to your shopping cart.
3. When ready to buy, click "Check Out"
4. If you are a new user, "Continue"
5. Fill in your billing address and optional ASA membership number and create a username and password then click "Continue to Promotions"
6. If you have a promotion code enter it in the form provided and click "Continue To Review and Pay"
7. Enter your credit card number and the three or four digit security code, you must agree to the terms and conditions Click on "Submit this order"(your credit card will be charged at this point)
8. The receipt page will appear; Each item has a hyperlink to the electronic file(s) for your content

Online Services Customer Service

American Institute of Physics

Suite 1NO1, 2 Huntington Quadrangle

Melville, NY 11747-4502 USA

Phone (U.S. and Canada):  +1 800 874 6383

Phone (other locations):  +1 516 576 2664

FAX:  +1 516 576 2604

  E-mail:  help@scitation.org

Elaine Moran, ASA Office Manager

Acoustical Society of America

Suite 1NO1

2 Huntington Quadrangle

Meliville, NY 11747-4502 USA

Phone: +1 516 576 2360

FAX: +1 516 576 2377

Web: http://asa.aip.org

  E-mail:  asa@aip.org

Susan Blaeser, Standards Manager

Standards Secretariat

Acoustical Society of America

35 Pinelawn Road, Suite 114E

Melville, NY 11747 USA

Phone: +1 631 390 0215

FAX: +1 631 390 0217

  E-mail: asastds@aip.org

• To obtain print copies of a book, download a print-copy order form (), print it out, and follow the instructions for payment and placing orders.
  
  
• To obtain print copies of any standards, search or browse the store for what you wish to order, download a
  print-copy order form (), print it out, and follow the instructions. Note that you will have to record the standard number
  ( STET ) for each standard you wish to order this way.
  
  
• If you wish to purchase standards developed by IEC/TC29 Electroacoustics (), they are only available in printed format;
  note the IEC/TC29 standard(s) you wish to order (a list appears here), download the order form (), and follow the instructions.
  
  
• If you want to obtain books or standards in CD-ROM format or by subscription, click here ().

• Contact customer service by phone at either +1 800 874 6383 (U.S. and Canada) or +1 516 576 2664 (other locations)
• You will need to know your username and the e-mail address provided when you set up your account
• The customer service representative will assign a temporary password and e-mail it to the address you provide
• Upon reaccessing the system, immediately reset your password and record it in a safe place

• View Order History / Order Tracking - enables you to view the details of your transactions and serves as the gateway to re download your files.
• Change your E-mail, Password or Member Number - enables you to securely change your password, update your email address or add your ASA member number to your account
• Modify Addresses in Your Address Book - enables you to update your billing address
• Add Addresses to Your Address Book - enables you to enter alternative billing address and contact information

  E-mail: asastore@aip.org